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A fresh beginning to an endless improvement of customer satisfaction!
Hi there from Matt Wiener, CEO of DailySteals.
Today I wanted to take a break from business-as-usual and touch base with you, the loyal customer. Our company has seen unprecedented success in the last few years, and we are all incredibly proud here at DailySteals of what you've helped us to build. In that time we have striven to offer you the best quality products at, well, almost ridiculous prices, and you guys have responded with kindness and enthusiasm. We love hearing it every time someone sends us a letter letting us know how much they love our deals or pointers on things we can improve, because it's your positive feedback and energy that makes this venture so worthwhile.
However, as we keep building and changing, we have been experiencing some growing pains. Some of you have written us about it, and I want you to know your concerns are being heard. I don't just want to give the matter lip service, though - I'd like to tell you exactly what it is we plan to do to keep DailySteals on track to becoming the #1 Daily Deal site!
We have three steps in mind to upgrading our service to the absolute best quality the laws of physics will allow! The first is in our speed of delivery. I'm sure getting your item fast is important to you, but its even more important to us! That's part of why we're expanding operations to a new facility. This will free up space so our warehouse wunderkinds can do their jobs quicker and with less obstacles, guaranteeing that we can ship your product out as quickly as possible.
Our second step is to keep improving our customer service. We're already proud of the people we have connecting directly with you on a daily basis. But now that we're getting more space, we'll have room to bring in more kind and hardworking folks to make sure you're getting the best level of customer service possible. You may also have noticed that we recently totally revamped our web site. We'll miss our sturdy old design, but I'm sure you'll find this new interface to be faster, smoother, and more user-friendly. What else is it for, after all?
Our last step toward building the #1 Daily Deal site on the Internet is building trust with you, our customer. We're going to be working to make our business more transparent for you, and to that end we're launching a new weekly blog feature. We'll keep you up-to-date on what we're revamping, how we're improving our customer service, and what we're doing to become more efficient - and hopefully have some fun! So I hope you'll keep checking back with us, not just for great deals, but to see what we're up to in building the most exciting web site we can. And hey, keep the feedback coming. We can't wait to hear what you think of these changes!
Sincerely,
Matt Wiener
Founder & CEO
